Final Sale
For hygiene and quality assurance reasons, all jewellery purchases are final.
FLOAA does not offer returns, refunds, or exchanges once an order has been placed and delivered.
Refund & Return Policy
Refund & Return Policy
Please review the policy below before placing your order with FLOAA.
Reporting an Issue
If a customer receives:
- a damaged product,
- a defective product,
- or an incorrect item,
the customer must contact FLOAA within 48 hours of delivery with supporting photographs.
Review Process
Such requests will be reviewed individually and resolved at FLOAA's discretion.
Contact Team FLOAA
For support on a delivery issue, please email floaa.jewels@gmail.com within the stated review window.